Minô FAQ & Help

Everything you need to know about the Minô family app

Using the App

  • What is Minô?

    Minô is a mobile app that lists all kid-friendly places and activities in a city (playgrounds,museums, restaurants, hotels, etc.), validated and rated by the community.

  • Which devices is Minô available on?

    The app is available on iOS and Android, for smartphones and tablets.

  • How can I find a child-friendly place?

    Use the geolocated map and apply filters (children’s age, type of activity, distance, accessibility, etc.).

  • Can I add a place?

    Yes, any user can suggest a place. It will be reviewed and approved by our team before being published, to ensure it aligns with our values of inclusivity and kindness.

  • Can I leave a review or rating?

    Yes, you can share your feedback and photos, as long as you follow our moderation guidelines. Offensive or defamatory remarks will not be accepted.

Plans and Subscriptions

  • Is the app free?

    Yes, the basic version is free. Some features are reserved for Premium subscribers.

  • What is the Premium subscription?

    For €4.99/month, you get unlimited access to all places, advanced filters, exclusive tips, and downloadable content.

  • Do you offer other paid content?

    Yes, themed packs (€19, lifetime access), ebooks, and merchandise.

  • How can I pay for my subscription?

    By credit card via our secure in-app payment system.

  • Can I cancel my subscription?

    Yes, at any time. The cancellation takes effect at the end of the current month (monthly plan) or year (annual plan).

  • Do you offer a free trial?

    Yes, you can enjoy a 15-day free Premium trial.

Technical & Account Information

  • How do I create an account?

    By signing up with your email or Google account.

  • I forgot my password, what should I do?

    Use the “Forgot Password” option on the login page.

  • Can I use the app without an account?

    No, you need to create an account to use our app.

Places & Partners

  • How can I become a partner or list my business?

    Contact us via the “Professionals” form in the app or on our website.

  • Can I book directly on Minô?

    We are currently developing a booking feature via our affiliate links.

Security & Data

  • Is my data protected?

    Yes, we comply with GDPR regulations and never sell your personal data.

  • How can I delete my account and data?

    You can request it directly in the app or by email at: hello@letsgomino.com